Refund Policy
Thank you for shopping at AL-LYZA!
- Returns
Due to the nature of our products and to maintain the hygiene and modesty standards of our clothing, we do not offer any refunds or exchanges on orders. All sales are final. - Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer service team at hello@al-lyza.com within 24 hours of receiving your order.
To initiate a return request, buyers are required to share clear images or videos of the damage or defect via email. Our team will review the information and work with you to resolve the issue promptly. - Cancellations
Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming your purchase. - Refunds (if applicable)
We only offer refunds for damaged or defective items.
If you are eligible for a refund, it will be processed and a credit will automatically be applied to your original method of payment within 7 days. - Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
If you still have not received your refund, please contact us at
hello@al-lyza.com - Contact Us
If you have any questions about our refund policy, please contact us at: hello@al-lyza.com
